Troubleshooting

Wallet and network

My wallet won’t connect. Refresh the page, make sure your wallet extension is unlocked, and try again. On mobile, use WalletConnect from the connect window. If your wallet shows a pending request, approve or reject it first.

My wallet is on the wrong network. Confluence asks your wallet to switch when you pick a chain. If nothing happens, switch manually in your wallet, or approve the “add network” request if your wallet doesn’t know the chain yet.

The transaction fails straight away, or the app warns about gas. Your wallet needs a little of the source chain’s gas token for the approval and the burn (CCTP never pays source gas). On Arc, gas is paid in USDC. Add a small amount and try again.

Bridges

It says “Not sent”. The transfer stopped before the burn, usually because a wallet request was declined or failed. No USDC left your wallet. Start a new bridge when you’re ready.

It’s been “Awaiting attestation” for a while. Standard transfers wait for the source chain to finalize, and on some chains that takes a long time. Check the expected time shown for your chain. If you’re in a hurry next time, choose Fast where it’s offered.

Forwarding hasn’t delivered my USDC. If the USDC hasn’t arrived 30 minutes after attestation, the transaction page shows Complete mint. Switch your wallet to the destination chain (you’ll need a little of its gas token) and complete it yourself. Only one mint can succeed, so there’s no risk of paying twice.

Complete mint failed. Check you have gas on the destination chain and that your wallet is on that chain. If Circle’s attestation had expired, Complete mint fetches a fresh one first; just try again.

I can’t find my transfer. Your transfers are listed in your Profile once you sign in with the same wallet you sent from. Each bridge also keeps its own transaction page, so a saved link always works.

Relay routes

“This quote could not be verified.” Confluence checks every Relay quote against Relay’s published contracts, and this one didn’t pass, so it wasn’t shown to your wallet. Try again in a moment. If it keeps happening for the same route, contact us with the tokens and chains you chose.

“Too many quote requests right now.” Wait a few seconds, then try again.

“Below Relay’s minimum” or “no route”. Some routes need a larger amount, and some token pairs have no route at the moment. Try a larger amount, another token, or another chain.

My Relay route shows “Refunded”. Relay couldn’t complete the route and returned your funds on the chain you sent from. Check your wallet there.

The token I want isn’t listed. Paste its contract address into the token search. Only use an address you’ve verified from the token’s official source.

Payments and IDs

“Unknown Confluence ID”. The ID doesn’t exist. Check the spelling with the person you’re paying; IDs use lowercase letters, numbers and underscores.

Still stuck?